FAQs

We deliver our goods exclusively within Switzerland.
Unfortunately, we cannot fulfill international orders!

Orders are usually shipped within 1-3 business days after receipt of payment by post.

A-Post = Delivery within 1-2 days (Mon - Fri)
B-Post = Delivery within 2-3 days (Mon - Fri)

Please note: The Post Office does not deliver parcels on Saturdays!

Orders are shipped free of charge for orders of CHF 120.00 or more. For orders below this amount, the usual shipping costs apply.

Yes, you can pick up (Click & Collect) your items directly at our location after prior order and appointment scheduling.

Simply select 'Pickup' at checkout!

We treat your collectibles like our own: optimally protected, securely packaged, and shipped with the utmost care. This ensures everything arrives in top condition.

Yes, we guarantee the authenticity and licensing of our entire product range. ActionSpielzeug.ch carries only original goods from well-known, official manufacturers. We source our products directly from official European distributors and suppliers to rule out counterfeits (bootlegs).

We place the highest value on quality assurance. Unless otherwise stated in the product description, our figures are brand new (Mint in Box). We guarantee secure shipping, but cannot completely rule out minor cosmetic imperfections (shelf wear) that may occur during transport.

Important: If an item or its packaging shows significant damage, we will explicitly point this out in the product description. Such items are usually listed separately in the SALE section and are accordingly reduced to offer collectors a cost-effective option.

The status "In Stock" means that the item is physically ready for dispatch in our Swiss warehouse and can be snapped up by you directly.

You can easily identify this on the product page by the 🟢 green traffic light ("In Stock").

If the traffic light shows 🔴 Red ("Currently unavailable") or you see an "Sold Out" banner, the item is currently out of stock (with the exception of marked pre-orders).

Secure the latest action figures, statues, collectibles, and toys: With our Pre-Order option, you can reserve highly sought-after highlights even before their release.

We recommend you grab your favorites quickly, as many items are typically sold out lightning fast.

Since we are dependent on the delivery dates of manufacturers and distributors, releases can be delayed. Should there be major or repeated delays, we will of course inform you proactively by email.

A change is only possible as long as your order has not yet been packed or shipped. If you would like to adjust something, please contact us immediately by phone or email - don't forget to include your order number!

The product images we use are from the manufacturer or official supplier and often show prototypes. We point out that in rare cases, the final product may show minimal deviations in color, material, or detail. This is at the discretion of the manufacturer.

The "shipper" is the manufacturer's brown outer carton that protects the collector's box. We always ship all premium action figures including the original shipper carton, provided it was supplied by the manufacturer.

We make a clear distinction here: The shipper is a pure protective carton and often shows signs of use – its condition is therefore of secondary importance to us.

The inner collector's box, on the other hand, is our top priority. We do everything we can to ensure that it arrives flawlessly, so your collection looks perfect!

You have the choice with us!

We offer you a wide range of convenient payment options, so you can easily secure your treasures:

- Credit Card (Mastercard, Visa)
- TWINT (Quick & Easy)
- PayPal
- Apple Pay & Google Pay
- Advance Payment

No, there are no fees or hidden costs for any of the payment methods offered.

Yes, when picking up the goods after arranging an appointment, cash payment on site is possible.

Alternatively, we also accept payments via TWINT or with the card terminal (EC card, Mastercard, Visa, as well as Apple Pay and Google Pay) on site.

Yes, for items that are immediately available, the full amount must be paid in advance (prepayment) to complete the order. The goods will be shipped immediately upon receipt of payment.

Your payment is only due once the item arrives at our warehouse and is ready for dispatch. You will receive a separate email notification from us with the payment request as soon as it is ready.

The security of your data is our highest priority. Our entire shop uses SSL encryption to reliably protect your personal data throughout the entire order process.

Since returns and exchanges are generally excluded, a right of return only exists in case of incorrect deliveries or manufacturing defects. In these exceptional cases, you have 14 days after receipt of the goods to contact us.

You can find the detailed conditions for this in our General Terms and Conditions (GTC).

Please contact us by email before returning an item to initiate the process.

Please ensure that the item is returned to us in its original packaging and in an undamaged condition.

As a rule, you bear the costs for the return shipment yourself. We only cover shipping costs in cases of defects, manufacturing errors, or warranty claims.

You can find the exact conditions for this in our General Terms and Conditions (GTC).

Once we have received and inspected the returned goods, we will initiate the refund via the original payment method. This usually takes 1-2 days.

Damage during transport must be reported to us by email or in writing within 48 hours of receipt, otherwise the right to replacement will expire.

Important: Shipments from Swiss Post are generally insured up to CHF 500.– against transport damage. We recommend that you initiate the claims processing directly at the post office counter and inform us in parallel.

Cancellations of items already paid for are generally not possible. If there is an important reason, please contact us immediately by email before the item has been dispatched.

Cancellations are generally excluded, as pre-orders are binding for us. We will only consider a cancellation in justified exceptional cases (e.g., in the event of an unreasonable delivery delay).

The details for this are regulated in our separate Pre-Order T&Cs.

A two-year warranty period from the delivery date applies, which is determined by statutory provisions.

In the event of a justified defect, the choice of warranty type lies with ActionSpielzeug.ch. We decide, depending on the circumstances, whether the defect will be remedied by repair, replacement, rescission (withdrawal from the contract), or reduction (price reduction).

The warranty is excluded in case of normal wear and tear, damage due to improper handling or external influences (e.g. damage from drops, moisture, or impacts).

Furthermore, there is no warranty claim for wear parts, batteries, and rechargeable batteries.

You can reach our customer service for all questions, complaints, and claims using the following methods:

• Email: info@actionspielzeug.ch
• Phone: +41 (0) 76 274 75 76

We strive to process your request as quickly as possible.

Our customer service is available to you on weekdays (Monday to Saturday) during the following hours:

• Mornings: 08:30 AM – 12:30 PM
• Afternoons: 01:30 PM – 07:00 PM

If we are unable to answer your call immediately, please leave us a message – we will call you back as soon as possible!

As we are an online-only retailer, pick-up is only possible by prior appointment. Please use our online appointment booking tool to reserve your slot.

Possible pick-up times:

• Monday to Friday: from 7:00 PM
• Saturday: from 2:00 PM

Important: Please select the shipping method "Pick-up" directly at checkout.

You can manage your address data, passwords, and payment preferences at any time in your customer account under "Address".